Refund policy
The short version
- 30-day return window from delivery
- Unopened products: full refund
- Opened products: case-by-case — email us
- We pay return shipping for our errors (wrong item, damaged, defective)
- You pay return shipping for change-of-mind returns
- Subscriptions: no refund on shipped renewals, but we make cancellation easy
What's returnable
Unopened products within 30 days of delivery: full refund to the original payment method.
How to start a return
Email support [at] yourprotocol [dot] co with:
- Your order number
- What you'd like to return
- The reason (helps us improve)
We'll reply within one business day with return instructions. Don't ship anything back without contacting us first — returns received without authorization may not be processed.
Who pays return shipping
- We pay if the issue is on us: wrong item shipped, damaged in transit, defective product, our shipping error.
- You pay if it's a change-of-mind return on an unopened product.
We'll provide a prepaid label when we cover return shipping.
Refund timing
Once we receive your return and confirm condition, refunds process within 3–5 business days to the original payment method. Your bank may take an additional 3–10 business days to post the refund.
Subscriptions
Subscription orders that have already shipped are not refundable as a "missed cancellation," but we will:
- Cancel future renewals immediately
- Honor returns on unopened renewal shipments under the standard 30-day policy
To avoid surprise renewals, set a reminder a few days before your billing date or pause the subscription in your account. You will get an email before your subscription, always.
Damaged or lost packages
These are handled under our Shipping Policy — we file the carrier claim and reship at no cost. You don't need to start a return for these; just email us.
Final-sale items
Items marked "final sale" at checkout (typically deeply discounted promotions or close-out items) are not eligible for return or refund.
Contact
Email us at support [at] yourprotocol [dot] co
Typical response time: one business day.